Milestone Project : 0191 4400702 Fraine Project : 01207 258511 [email protected]

Team Leader – 16-18 year old care leavers service

Salary: £21,500.00 PA  

Job description

A Team Leaders’ position within a team of professional workers, providing high quality personalized care for young people who are leaving care and who may exhibit significant levels of challenging behavior. To assist and support the Manager in delivering high quality care to young people within our service. The Team Leader will be expected to ensure that the staff team, through focusing on the development of key life skills, the use of positive relationships, adherence to agreed development plans and behavior management strategies will help young people to have enriching and rewarding life experiences.

The Team Leader will support in managing the day to day operation of the home; and will be expected to resolve issues that arise on shift as part of their responsibilities and justify any actions they have taken to achieve a resolution. They will act as a good role model, providing open and honest support to both the Housing Support Workers and Management. The Team Leader will lead the shift effectively, delegating tasks to staff to ensure that the shift runs smoothly and efficiently, whilst also taking a fair share of the tasks required.

Principal responsibilities

  1. To support staff on duty, delegate daily tasks and ensure work is carried out to an acceptably high standard.
  2. To provide support to the manager in the supervision and Appraisal of Housing Support Workers to enable them to undertake their duties in a professional manner in accordance with Jigsaw Recovery Projects Policies.
  3. To be part of the recruitment process of Housing Support Workers and following recruitment, to be responsible for the delivery of a comprehensive induction programme of new staff under the direct support and guidance of the manager.
  4. To ensure that the companies Policies and Procedures are adhered to by self and the team.
  5. To support the on-call system and enable the service to run efficiently at all times, ensuring the safety and well-being of young people and colleagues. Being on call may require seeking alternatives to cover the shift or, the working of additional hours to cover those who are absent, where all else fails.
  6. To ensure that any incidents, accidents, safeguarding’s and changes in service are reported at the earliest appropriate opportunity to the Manager or in their absence due to leave/sickness to the Director of Operations.
  7. To fully engage in the domestic routine, work activities and caring for the fixtures, fabric and fittings of the home; to ensure it functions efficiently and to maintain a warm, clean, safe, living and working environment for the young people and the team and adheres to health and safety legislation.
  8. Work with all young people, ensuring the guidance in placement plans are carried out consistently in order to ensure their physical, emotional and social well-being is looked after whilst ensuring that this is delivered in a fully personalized way.
  9. To maintain effective administration records; including Reports, Reviews, Records of Appointments, Care plans, Risk Assessments and Case Reviews etc. Ensuring they are kept within Company Policy and Procedure so that all documentation is always accurate and up to date and relevant for the purpose for which it will be required
  10. To ensure that knowledge of legislation and current expectations of practice in this environment is up to date. To ensure that this is monitored in practice within the home.
  11. To ensure the safety of young people including protection from bullying both within the home and the community through effective supervision and leadership of each.
  12. To maintain the high standards of cleanliness and order within the home which supports an efficient operation.
  13. Take responsibility, within your role, for client money, cash floats and other minor budgets under delegation from the Manager to assist in the overall running of the home.

The Job Description reflects the principal tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work. You will also be required to undertake any other duties that may be considered as commensurate with the role as and when the Company decides.



  • Experience supporting children and young people with challenging behavior.
  • An understanding of mental health, substance misuse, youth offending patterns and supported living
  • A level 3 NVQ qualification in Health and Social Care with Children and Young People
  • To be flexible and able to work various shifts on rota, including evenings, weekends, night awake duties, bank holidays etc. if required
  • A complex understanding of care planning and risk assessment management
  • IT competency – and ability to pick up new IT systems easily


  • Experience of leading a team in a young person setting
  • An understanding of personalized care delivery to young people
  • Lived experience of multiple and complex needs.
  • Ideally have a full driving licence and access to own car with business insurance.
  • Knowledge of, or, links with local support and advice agencies, networks
  • Knowledge of the benefit system
  • Knowledge of supported housing support system


To apply for this position please download and complete our application form, available to download here as a Word document or PDF format here and email to [email protected] or alternatively post it to FAO Jigsaw Recovery Project 309 Old Durham Rd Gateshead NE8 3TS. 

Get in Touch

You can contact us by completing our enquiry form or using the details below.

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For info please e-mail: [email protected]

For Referrals please e-mail: [email protected]


Milestone : 0191 4400702

F21 Willow Court, Marquis Way, Team Valley, NE11 0RU